The All New 9+one ProgramTM
Reaching for Perfection - Hospital-wide
 Building on the success of the MOREOB patient safety program and in response to interest expressed by MOREOB clients, Salus has developed 9 + one, a strategic and proactive approach to patient safety in other healthcare settings.
The goal of the 9 + one program is to improve and sustain performance in patient safety. The objectives of the program are to:
- Assist healthcare organizations implement a sustainable patient safety model of practice in the hospital environment;
- Change hospital culture to make patient safety the number one priority and ensure that patient safety becomes everyone’s responsibility;
- Share the knowledge and experience gained from 9 + one implementation.
The 9 + one program addresses system, as well as human factors affecting patient safety. The program:
- Is inclusive of Boards, administration, managers and healthcare providers;
- Draws on reflective, narrative and emergent learning;
- Is based on integrating the principles of High Reliability Organization systems (HROs) into all aspects of the workplace;
- Establishes communities of practice (CoPs) to improve patient safety performance;
- Integrates with the organization’s existing initiatives in patient safety and therefore is complimentary to its activities; and
- Enhances communication and strengthens leadership in safety at various levels within the organization.
Through the above, 9 + one enables healthcare organizations to leverage their strengths and optimize opportunities to improve patient safety performance in an environment of effective, interprofessional, collaborative patient-centred practice.
All of the 9 + one solutions are centered on experiential learning. Experiential learning focuses on "how to" knowledge. This type of learning is structured as a 4 step cycle. In this process:
- Experience: learners move from involvement in a new experienc to . . .
- Reflect: reflection on that experience, then . . .
- Conceptualize: integration of their reflective observations with concepts and mental models.
- Retry: The last step in this process is to take their integrated thinking back to the work environment and to try the initial experience again.
Experiential learning differs from conceptual learning in fundamental ways. It is case-based rather than concept-based, although it requires conceptual thinking, and entails hands-on practicum (or simulation) experiences in addition to written end objectives. Moreover, experiential learning involves expert coaching rather than knowledge transfer from experts. It requires repeated experiences and evaluations over time (practice, practice, practice) rather than initial one shot exercises, and enables learners to acquire the skill of reflection-in-action rather than a memory full of abstract principles.
The 9 + one program solution suite includes:
- Safety culture improvement tools
- Communication improvement tools
- Building effective teams
- Patient safety leadership workshops
- Creating Communities of Practice using the Performance Assessment Communities Enhancement emergent Learning (PACE eL) process
- Event tracking and review
- Best practice reflective learning (Failure Mode and Effects Analysis (FMEA), HROs Audits)
- Program education templates (procedure protocols, emergency drills, skills drills).
Contact Us for more information about the 9 + one program.
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